At Caddais Software we strive
to build the best and easiest to use software available. That's why we highly value
your feedback, if you are having problems with any of our products, have feature
suggestions or any other type of comments regarding our software, please contact us.
If after checking the home page
of the Caddais Software product in question for any relevant FAQs (BackupOnDemand
FAQ, SyncOnDemand FAQ) and program updates, you
are still have a question regarding our software, you have two ways of contacting us:
Email - send email
During normal business hours (8AM - 5PM EST M-F) we generally are able to provide an
initial response to a request within 1 hour.
Phone - during normal
business hours (8AM - 5PM EST M-F) you may contact our Tech Support department at
(315)527-1646. Please have the information described below ready so we may assist
you in a quick and timely matter.
Please include as much of
the following information in your request as possible:
Complete description of the
problem, include a series of steps to reproduce the problem, expected results, and
Operating system, please
include service pack, language version or relase number if applicable.
Your current version of
Software, this value generally may be obtained on the Caddais Software product's About
A list of other programs that
are currently running.
If you are a registered
user the products, please provide your registered Username and Registration Key.
Any other information you think
may help us diagnose the problem.